Thank you for choosing Generations Collective. Every order means something to our small, family-run business, and we appreciate the chance to send a little something your way. Here’s what to expect while we prepare your order and get it to you.
Order Processing
⬩ Most orders are processed within 2 to 5 business days
⬩ Processing may take longer during sales, holidays, and busy periods
⬩ Custom, personalized, and made-to-order items may need additional time. Those timelines will be listed on the product page or shared with you directly
⬩ Processing time is separate from shipping transit time. Please allow time for both when planning your order
Shipping Rates
Economy shipping rates are based on the total weight of your order. Your available shipping option and final shipping cost will appear at checkout before you complete your purchase.
Estimated Transit Time
Economy shipping generally takes 5 to 8 business days after your order has shipped.
Delivery dates are estimates and are not guaranteed. Weather, carrier delays, service interruptions, address errors, and busy shipping periods may affect arrival times.
We use different carriers depending on the order and destination. Once your order ships, we’ll email your tracking information so you can follow its progress.
Local Pickup
Local pickup is available for select custom and made-to-order items. If your order qualifies, you’ll see the pickup option at checkout.
Please wait for your pickup-ready email before heading over. That email will include the instructions you need to collect your order.
Delivery Issues
Please double-check your shipping address before placing your order. If you spot a mistake, email us as soon as possible. We’ll do our best to help, but address changes may not be possible once processing has begun.
If your package is delayed or marked as delivered but you can’t find it:
⬩ Check around your delivery location and with other members of your household
⬩ Review the tracking details for delivery notes or updates
⬩ Contact the carrier to request a delivery investigation
⬩ Email us your order number and tracking information so we can help look into it
We know a missing package can be frustrating, and we’ll help where we can. Replacements and refunds are reviewed individually based on the circumstances, carrier information, and applicable requirements. A package marked as delivered does not automatically qualify for a replacement or refund.
Contact Us
Questions about shipping or your order? Reach us at hello@generationscollective.com.
Thank you for supporting Generations Collective. We’re glad you found us.